A customer-centric, innovative, and data-driven experienced executive-level professional with a demonstrated history of working in the telecommunications industry. Strong proficiency in business intelligence, commercial (sales, marketing, and analytics), strategic planning, financial planning, and analysis (budgeting and forecasting), pricing, and competitive analysis. My progressive career combines with extensive academic accomplishments, including two MBAs (specializing in Finance and Marketing) and a Certified Business Intelligence Professional.
- Consumer & retail
- Financial services
- Information technology
CARICOM and COVID-19
The article was an early assessment of the response by selected CARICOM countries to the COVID-19 pandemic. I was highlighting the different approaches; types and effectiveness.
Customer Experience.... Driven by competition or a company's genuine effort to exceed its customers’ expectations?
A short article on Customer Experience; the correlation between customer experience and a Company's bottom line. Also, some of the pitfalls of using only NPS as the mean of measuring a customer's level of satisfaction.