Call Intelligence
Every reservation call, analyzed. No mystery shoppers. No sampling.
DeepBench ingests recordings from the PBX you already run — and turns every reservation, front-desk, and guest-services call into ranked revenue intelligence.
How ingestion works
Four steps. No PMS integration. No change to guest experience.
Guest calls
your reservation line
Your PBX records
Mitel · Avaya · 8x8 · RingCentral
DeepBench analyzes
AI scoring + dollarization
Team gets coached
coaching actions in the inbox
Pull-based from your existing recording store. Encrypted in transit (TLS 1.3) and at rest (AES-256). No live call tapping. Our onboarding engineer pairs with your phone vendor or hospitality IT lead — most deployments wire up in under a week. Don’t see your system? Email hello@deepbench.io.
What we analyze on every call
Revenue-moving moments — tagged, dollarized, ranked.
Upgrade, package & loyalty rate
Per agent, per shift. Fine-grained enough to coach individuals without punishing teams.
Rate quote accuracy & parity
Versus your current BAR. Flags quote drift and parity breaks in real time.
Call-to-booking conversion
With drop-off points tagged — objection, rate-push, availability, hold.
Objection handling
Price anchors, alternative offers, and the patterns your top agents use that others don't.
Sentiment, pace & talk-time
Guest sentiment arc through the call. Talk-time ratios per call leg.
Brand-standard adherence
Marriott, Hilton, Hyatt, IHG — configurable rubrics at the Enterprise tier.
Every call counts
A 200-room property books hundreds of reservations a month. We analyze every one.
Different from contact-center QA
Purpose-built for hospitality revenue roles.
Contact-center QA platforms — NiCE, Observe.AI, CallMiner — are built for financial services, telco, and retail call centers. They score a queue-handling agent. DeepBench is built for the hotel front desk, reservations line, and sales team: hospitality-specific rubrics, dollar-denominated findings, and integration into hotel operations workflows. Not a QA queue for a director of customer service.
Pricing
Ships on Core — $3/room/mo, min $599/property.
Digital Intelligence included. Cancel anytime.
Start with a free scan of your digital presence.
Call Intelligence requires a demo to scope PBX access. Digital Intelligence runs instantly — no credit card.